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Privacy Policy

1. Parties and Scope

1.1. This Privacy Policy explains how Skript.gg, hereinafter referred to as Service Provider, Skript.gg, we, us or our, collects, uses, stores, shares and protects personal data when you use our website, software and related services, hereinafter referred to as Services.

1.2. This Privacy Policy applies to customers and users, hereinafter referred to as Customer, user or you, who visit our website, create an account, purchase a subscription, use our software, contact us, or otherwise interact with the Services.

1.3. This Privacy Policy should be read together with our Terms and Conditions. By using the Services, you confirm that you have read and understood this Privacy Policy.

1.4. If you do not agree with this Privacy Policy, you should not use the Services.

1.5. For questions regarding this Privacy Policy or the processing of your personal data, you may contact us by e-mail at contact@skript.gg.

2. What Information We Collect

2.1. We collect personal data that you provide to us directly, personal data that is collected automatically when you use the Services, and technical data needed to provide, secure and maintain the Services.

2.2. Account information

2.2.1. When you create or use an account, we may collect:

2.2.1.1. e-mail address;

2.2.1.2. username;

2.2.1.3. password or other account authentication credentials;

2.2.1.4. information you provide when contacting support or communicating with us.

2.2.2. You must ensure that the information you provide is true, complete and accurate, and you must notify us of any changes.

2.3. Payment information

2.3.1. If you purchase Services, payment information may be processed for the purpose of completing the transaction.

2.3.2. Payments are processed by third-party payment providers, including Stripe. We do not intend to store full payment card numbers or card security codes on our own systems.

2.3.3. We may receive and store payment-related information needed for account, billing, support, fraud prevention, dispute resolution and legal purposes, such as payment status, subscription status, transaction identifiers, invoice identifiers, payment provider customer identifiers, amount, currency, payment e-mail address, billing information, card brand, last four digits of a card, and similar payment metadata.

2.3.4. Stripe may process your payment information in accordance with its own privacy notice, available at: https://stripe.com/privacy.

2.4. Website, log and usage information

2.4.1. When you visit or use our website or Services, we may automatically collect limited technical and usage information, including:

2.4.1.1. IP address;

2.4.1.2. browser type and version;

2.4.1.3. device type and operating system;

2.4.1.4. language preferences;

2.4.1.5. referring URLs;

2.4.1.6. pages, files or features accessed;

2.4.1.7. dates and times of access;

2.4.1.8. diagnostic information, crash reports, error logs and similar technical information.

2.4.2. This information is used primarily to operate the Services, maintain security, troubleshoot errors, prevent abuse and improve the Services.

2.5. Software, device and security information

2.5.1. When you use our software, we may collect or generate technical information necessary to provide the Service and protect the Service from unauthorized use, abuse, tampering or circumvention.

2.5.2. Such information may include:

2.5.2.1. IP address;

2.5.2.2. hardware specifications, hardware identifiers and system configuration information;

2.5.2.3. operating system information;

2.5.2.4. software environment information;

2.5.2.5. running process identifiers or similar technical and security signals;

2.5.2.6. filesystem or environment metadata necessary for operation, diagnostics, security checks, fraud prevention or enforcement of the Terms and Conditions;

2.5.2.7. information related to suspicious activity, attempted reverse engineering, unauthorized access, abuse, resale, ban evasion or other violations of our Terms and Conditions.

2.5.3. The software may perform local security checks and may send limited technical results, identifiers, metadata or security signals to us.

2.5.4. These checks are intended to identify security-related indicators and protect the Services, not to collect the contents of personal files, private communications, full payment card numbers, card security codes, passwords, identity documents, health information or other unnecessary sensitive content.

2.5.5. We use this information to provide the Services, maintain security, verify lawful use of the Services, investigate misuse, detect reverse engineering or tampering, prevent abuse and enforce the Terms and Conditions.

2.6. Location information

2.6.1. We may infer approximate location information from your IP address, such as country or region.

2.6.2. Depending on your device settings and the features used, additional location-related information may be made available to us.

2.6.3. You may be able to limit location data collection through your device or browser settings, although doing so may affect certain Services.

2.7. Sensitive information

2.7.1. We do not ask you to provide sensitive personal data as part of normal use of the Services.

2.7.2. You should not submit sensitive personal data to us unless specifically requested and necessary for a lawful purpose, for example where limited information is needed to locate, verify or resolve a payment, refund, billing or account issue, such as a transaction ID, invoice number, payment e-mail address or redacted payment receipt.

2.7.3. You should not send full payment card numbers, card security codes, passwords, identity documents, health information or other unnecessary sensitive information unless we specifically request it and it is necessary.

3. How We Use Your Information

3.1. We process personal data for the purposes described in this Privacy Policy and as permitted by applicable law.

3.2. We may process your information for the following purposes:

3.2.1. to create, authenticate and manage user accounts;

3.2.2. to provide, operate, maintain and improve the Services;

3.2.3. to process purchases, subscriptions, payments and related transactions;

3.2.4. to provide customer support and respond to inquiries;

3.2.5. to communicate with you regarding your account, purchases, Services, updates, security matters or changes to our legal documents;

3.2.6. to protect the Services, including detecting and preventing fraud, unauthorized access, abuse, reverse engineering, resale, circumvention, ban evasion, violations of our Terms and Conditions and other harmful activity;

3.2.7. to monitor, diagnose and resolve technical issues;

3.2.8. to analyze use of the Services and improve user experience;

3.2.9. to conduct limited analytics, where permitted by law;

3.2.10. to comply with legal obligations, lawful requests, court orders or regulatory requirements;

3.2.11. to establish, exercise or defend legal claims;

3.2.12. to protect the rights, safety and interests of Skript.gg, our users, third parties or the public.

4.1. If you are located in the European Economic Area, United Kingdom or another jurisdiction that requires a legal basis for processing personal data, we rely on one or more of the following legal bases:

4.1.1. Performance of a contract - where processing is necessary to provide the Services, manage your account, process purchases or fulfill our obligations under the Terms and Conditions.

4.1.2. Legitimate interests - where processing is necessary for our legitimate interests, including securing the Services, preventing fraud and abuse, enforcing our Terms and Conditions, improving the Services, conducting limited analytics, communicating with users and protecting our business, provided that such interests are not overridden by your rights and freedoms.

4.1.3. Consent - where you have given consent for a specific processing activity, where consent is required by applicable law.

4.1.4. Legal obligations - where processing is necessary to comply with applicable laws, regulatory requirements, accounting obligations, tax obligations, lawful requests or legal proceedings.

4.1.5. Vital interests - where processing is necessary to protect the vital interests of a person.

4.2. If you are located in Canada or another jurisdiction with consent-based privacy laws, we may process your personal data with your express or implied consent, or as otherwise permitted or required by applicable law.

5. When and With Whom We Share Information

5.1. We may share personal data with third parties where necessary to provide, secure, improve or administer the Services, or where otherwise permitted by law.

5.2. We may share information with:

5.2.1. payment processors, including Stripe;

5.2.2. hosting, server, infrastructure and storage providers;

5.2.3. analytics providers, where used;

5.2.4. customer support, ticketing, communications and operational service providers;

5.2.5. security, anti-fraud, abuse prevention and technical service providers;

5.2.6. professional advisers, including lawyers, accountants, auditors and insurers;

5.2.7. authorities, courts, regulators or other parties where required by law or necessary to protect our legal rights.

5.3. Third-party service providers may process personal data only as needed to provide services to us or as otherwise permitted by applicable law.

5.4. We may also share or transfer information in connection with a merger, sale of assets, financing, restructuring, acquisition or transfer of all or part of our business.

6. International Transfers and Infrastructure

6.1. We use third-party infrastructure, hosting, storage, content delivery, security, analytics, payment and cloud service providers to provide and protect the Services.

6.2. Our primary database and storage locations for account and service records are generally located in Germany and Canada.

6.3. However, the Services may rely on global infrastructure. This means that information may be routed, cached, backed up, replicated, accessed, stored or otherwise processed in other countries depending on technical, security, operational, support, legal or service availability requirements.

6.4. We cannot guarantee that your information will only be processed in Germany or Canada.

6.5. As a result, your information may be transferred to, stored in or processed in countries other than your own.

6.6. These countries may have data protection laws that differ from the laws of your country. Where required by applicable law, we will use appropriate safeguards for international transfers of personal data.

7. How Long We Keep Information

7.1. We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.2. In general, we may retain information for as long as you maintain an account with us or use the Services.

7.3. After account termination, account deletion or expiry of Services, we may retain certain information where necessary to:

7.3.1. comply with legal, tax, accounting or reporting obligations;

7.3.2. prevent fraud, abuse, unauthorized use, ban evasion or other violations of our Terms and Conditions;

7.3.3. resolve disputes;

7.3.4. enforce our agreements;

7.3.5. maintain security records;

7.3.6. establish, exercise or defend legal claims.

7.4. When we no longer have a lawful or legitimate need to process personal data, we will delete, anonymize or securely store it until deletion is possible, including where information is stored in backups or archives.

8. How We Protect Information

8.1. We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

8.2. However, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures.

8.3. You are responsible for keeping your account credentials secure and for using the Services in a secure environment.

9. Monitoring and Security Checks

9.1. In accordance with our Terms and Conditions, the Services may include monitoring and security checks intended to protect the integrity, safety and proper functioning of the Services.

9.2. Monitoring may include collection and processing of technical, usage, device, software environment, process, system activity and security-related information.

9.3. Monitoring is used to:

9.3.1. detect and prevent unauthorized access or use;

9.3.2. investigate potential security threats;

9.3.3. detect tampering, reverse engineering, abuse, fraud, ban evasion or other violations of the Terms and Conditions;

9.3.4. maintain and improve the Services;

9.3.5. comply with legal obligations and protect legal rights.

9.4. If you do not agree to this monitoring, you must not use the Services.

10. Cookies, Analytics and Similar Technologies

10.1. We may use cookies, local storage, analytics tools and similar technologies to operate the website, keep users logged in, remember preferences, understand how users interact with the Services, improve performance, prevent abuse and maintain security.

10.2. We do not use personal data for complex behavioral advertising or remarketing unless this Privacy Policy is updated to describe that practice.

10.3. Third-party service providers may use their own cookies or similar technologies where necessary to provide their services to us.

10.4. You may be able to disable cookies through your browser settings. Some parts of the Services may not function properly if cookies are disabled.

11. Minors

11.1. The Services are intended only for adults.

11.2. We do not knowingly collect personal data from persons under the age of 18.

11.3. If we become aware that personal data has been collected from a person under 18, we will take reasonable steps to delete such data and deactivate the related account where appropriate.

11.4. If you believe that we may have collected personal data from a person under 18, please contact us at contact@skript.gg.

12. Your Privacy Rights

12.1. Depending on your location and applicable law, you may have the right to:

12.1.1. request access to your personal data;

12.1.2. request a copy of your personal data;

12.1.3. request correction of inaccurate or incomplete personal data;

12.1.4. request deletion of personal data;

12.1.5. request restriction of processing;

12.1.6. object to certain processing activities;

12.1.7. request data portability;

12.1.8. withdraw consent, where processing is based on consent;

12.1.9. lodge a complaint with a competent authority.

12.2. These rights may be subject to conditions, limitations and exceptions under applicable law.

12.3. You may review, update or delete certain account information through your dashboard, where such functionality is available.

12.4. You may also contact us at contact@skript.gg with privacy-related questions or requests.

12.5. We will consider and respond to privacy requests in accordance with applicable data protection laws.

13. Account Information

13.1. You may review or update certain account information by logging into your account settings, where such functionality is available.

13.2. You may delete your account through the account deletion function made available in your dashboard.

13.3. If you delete your account, we may deactivate or delete your account and related personal data from active systems, subject to any information we are required or permitted to retain for legal, security, fraud prevention, dispute resolution, enforcement or legitimate business purposes.

14. Changes to This Privacy Policy

14.1. We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, security practices or business operations.

14.2. The updated Privacy Policy will become effective when it is made available, unless otherwise stated.

14.3. We encourage you to review this Privacy Policy regularly.

15. Contact Information

15.1. If you have questions, comments or requests regarding this Privacy Policy or the processing of your personal data, you may contact us by e-mail at:

contact@skript.gg